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Client Service and Office Manager

  • Permanent
  • Date Posted: February 23, 2026
  • Salary: 60-75k

Our client within investment management requires a Client Service and Office Manager to join their team. The Client Services & Office Manager plays an important role in shaping the client experience. As the first point of contact for clients and visitors, this individual ensures that every interaction reflects the professionalism and hospitality that define the firm. While the primary focus of the role is front office hospitality and office management, the scope will expand over time to include broader operational support across the firm. This is a full-time, five-day in-office position based at our Toronto office. Given the front-of house and client-facing nature of the role, in-person presence is required.

Responsibilities :

  • Serve as the first point of contact for clients, guests, and visitors, ensuring every interaction reflects the professionalism, discretion, and hospitality standards of the firm.
  • Curate a seamless in-office client experience, including greeting guests, preparing meeting rooms, coordinating catering and beverage service, and ensuring all audio-visual requirements are prepared in advance.
  • Proactively manage boardroom scheduling and meeting logistics to ensure a smooth and polished experience for both internal and external meetings.
  • Maintain the overall appearance, organization, and presentation of the front office and meeting spaces to reflect a high standard of excellence.
  • Answer and triage inbound calls with professionalism and sound judgment, ensuring inquiries are handled promptly and appropriately.
  • Manage incoming and outgoing mail and courier services with attention to confidentiality and accuracy.
  • Own and manage day-to-day office operations, including vendor coordination, supply and inventory management, and serving as the primary liaison with IT support to ensure seamless
  • Lead creative internal events and culture initiatives that promote connection, engagement, and a positive team experience

Qualifications:

  • Demonstrated experience supporting high-net-worth clients or working within a professional services, hospitality, or similar environment.
  • A polished, poised, and professional presence, with exceptional interpersonal and communication skills.
  • Demonstrated hospitality acumen and a thoughtful approach to hosting, ensuring meeting environments are polished, welcoming, and aligned with the firm’s client experience standards.
  • Sound judgment and composure under pressure, with the ability to adapt seamlessly to unexpected client arrivals or scheduling changes.
  • A proactive and solutions-oriented mindset, anticipating needs before they arise.
  • Strong organizational skills and attention to detail, contributing to a well-organized and welcoming office environment.
  • A high degree of discretion and confidentiality when handling sensitive client and firm Information.
  • A genuine sense of ownership and pride in maintaining a front office that embodies professionalism, warmth, and sophistication.
  • As a highly visible role, this position is instrumental in shaping the firm’s client experience and setting the tone for our professional environment.

 

To apply, upload your resume and complete the required information in the “Apply For The Job” section located to the right of the posting. Alternatively, quote the position title and email your resume to: Sherry; s.boyle@tdspersonnel.com

Apply For The Job

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TDS Personnel is an equal opportunity employer committed to fostering an inclusive and accessible workplace in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.

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