Manager, Investor Services

Full-time, Permanent


5 days ago in Accounting and Finance

Job Description:

Our client within investment management requires a Manager, Investor Services to join their team. The Manager, Investor Services is responsible for compliance and administrative responsibilities that are vital to the investor subscription and funding processes. The individual is expected to provide effective client service at all times, execute business development initiatives, and facilitate subscription and fund transfers in advance of all project deadlines.


The Manager, Investor Services is expected to be knowledgeable about the investor subscription process, stay informed about the regulatory environment, and are a key source of information for clients. This position will be working in a fast-paced, collaborative team environment, performing duties that are the backbone of operational achievement.


  • Managing the execution of subscription documents and transactions on behalf of the EMDR.
  • Regular client communication regarding an ongoing offering with respect to the transaction; including all compliance, documentation, funding, and post-close activity.
  • Ensuring suitability and compliance to regulatory requirements for prospective investors through onboarding processes as well as at a transaction level.
  • Ensuring investor deadlines are met within an offering (e. g. subscriptions and funding).
  • Ensure a high level of client service by:
    • Managing investor expectations pertaining to offering logistics (deadlines, next steps, etc.)
    • Preparing and presenting investor documentation for EMDR (e.g. subscription and compliance documents)
    • Presenting investor documentation to the investor, ensuring information is received and understood
    • Resolving inquiries and issues in a timely manner and escalating issues to EMDR and VP, Investor Services when appropriate
    • Adhering to all corporate and regulatory policies as they relate to a client’s transactions and ensuring accurate documentation of all activities.
  • Providing recommendations for improvement to business processes.


  • At least 2 years Financial Services experience, preferably in a client facing capacity.
  • Completion of the Canadian Securities Course (CSC) would be an asset.
  • Proficient in Microsoft Office specifically Word, Excel, and Outlook.
  • Knowledge of office administration duties, and back-office procedures.
  • Experience with salesforce is an asset.



  • Post-Secondary education
  • Must be fluent and have exceptional communication skills in English (verbal and written)
  • High attention to detail
  • Client focus
  • High integrity
  • Strong attitude towards teamwork
  • Ability to take initiative and work independently
  • Exceptional organizational and multitasking skills


To apply, upload your resume and complete the required information in the “Apply For The Job” section located to the right of the posting. Alternatively, quote the position title and email your resume to: Beth;

If you are already registered with TDS Personnel please contact your Consultant.



TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.

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